Refund policy

We want you to be happy with your Ventus gear. This policy explains your legal rights and the extra time we give you on top. Nothing in it affects your statutory rights as a consumer.

1. Changed your mind? The 14-day cancellation period

You can cancel your order for any reason within 14 days of the day you receive it (or the day you receive the last item, if your order arrives in more than one parcel). This applies to every order, including sale and discounted items.

  • How to cancel: fill in our returns request form, or email us at info@ventusfc.com with your name, order number and the items you want to return. Any clear statement that you want to cancel is enough.
  • Sending it back: once you've told us, you have a further 14 days to send the items back. We'll email you the return address. Return postage is paid by you. We recommend a tracked service, as the parcel is your responsibility until it reaches us.
  • Your refund: we'll refund the price you paid for the items (see section 5 for bundles, multi-buys and free gifts), plus the cost of standard delivery on the original order if you're returning everything. If you chose a more expensive delivery option, we'll refund the standard delivery cost only. We'll refund you within 14 days of receiving the items back, or of you providing proof that you've sent them, whichever is sooner, using the same payment method you used to pay. There's no fee for this.

2. Trying items on and hygiene

You're welcome to check your items as you would in a shop. Our products are worn directly against the skin, so once they've been worn, washed or used they can't be resold for hygiene reasons.

We inspect every return. If an item has been handled beyond what's needed to check it (for example worn for training or a match, washed, stretched, marked or damaged), we'll reduce your refund to reflect the loss in value. Where an item can't be resold, this reduction can be up to the full price of that item. We'll always tell you if we're making a reduction and why.

3. Our extended 30-day returns

On top of the 14-day cancellation period, we accept returns of unworn, unwashed items in their original packaging for up to 30 days from the day you receive them. Between day 15 and day 30, items that have been worn, washed or used can't be accepted and will be sent back to you. This extended period is our own goodwill policy and doesn't apply to faulty items, which are covered below.

4. Faulty, damaged or wrong items

Your items must be as described, of satisfactory quality and fit for purpose. If something is faulty, damaged when it arrives, or not what you ordered, email us at info@ventusfc.com with your order number and a photo.

  • Within 30 days of delivery, you can reject a faulty item for a full refund.
  • After 30 days, we'll offer a repair or replacement. If that isn't possible or doesn't fix the problem, you can have a refund.
  • If one item in a bundle is faulty, we'll replace that item. You don't need to send back the whole bundle.
  • We'll cover the return postage for faulty, damaged or wrong items.

Normal wear and tear (for example grip pads gradually wearing down with use), accidental damage, misuse, or damage from not following the care instructions (such as tumble drying or using fabric softener) aren't faults. This doesn't limit your legal rights if an item turns out to have been faulty when you received it.

5. Bundles, multi-buys, free gifts and discount codes

  • Bundles (Foundation, Match and Baller) are sold as a single product, so they need to be returned complete. We can't accept part of a bundle. Your refund is the price you paid for the bundle.
  • Free gifts: if your order came with a free gift (such as the free pair of Pro-Grip Socks with the Baller Bundle), please send it back with the item it came with. If it isn't returned, we'll deduct its full retail price from your refund.
  • Multi-buys and linked offers: if you return some items from a multi-buy or linked offer (for example one pair from a 4-pack, or a Baller Bundle when a Foundation Bundle in the same order got the extra 20% off), the saving no longer applies to the items you keep. We'll refund what you paid, minus the full retail price of the items you keep.
  • Discount codes: refunds are based on the price you actually paid after any discount code. For example, if you used a 15% welcome code, you'll be refunded the price less 15%.

6. Exchanges

The quickest way to swap for a different colour, sleeve type or product is to return the original item for a refund and place a new order.

7. Refunds

All refunds go back to your original payment method. Your bank or card provider may take a few extra days to show the refund. If you haven't received it within 14 days of us confirming it, please email info@ventusfc.com.

8. Contact

VENTUS, Unit 167369, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, United Kingdom (post and returns only, not open to visitors). Email: info@ventusfc.com.

Model cancellation form (UK Consumer Contracts Regulations). You don't have to use it, our returns request form or an email works just as well. To VENTUS, info@ventusfc.com: I/We hereby give notice that I/We cancel my/our contract of sale of the following goods: [items]. Ordered on / received on: [dates]. Order number: [number]. Name: [name]. Address: [address]. Date: [date].