Shipping policy

Order Processing & Dispatch

We know you want your gear for your next match. Every order is packed and posted with Royal Mail on the next working day after you place it (Monday to Friday, excluding public holidays). Orders placed on a Friday, at the weekend or on a public holiday are posted on the next working day.

Once your order is posted, you will receive a confirmation email containing your tracking number. Delivery times below are counted from the day your parcel is posted.

 

UK Shipping Rates & Delivery

We use Royal Mail Tracked services so your items arrive safely.

  • Standard Tracked Delivery (Tracked 48, usually 2-3 working days after posting): £3.99
  • Express Tracked Delivery (Tracked 24, usually 1-2 working days after posting): £4.99
  • FREE Standard Delivery: on all mainland UK orders over £25.00

Free shipping applies to mainland UK addresses only (England, Scotland and Wales).

 

Northern Ireland, Isle of Man & Channel Islands

  • Northern Ireland & Isle of Man (Tracked, 2-4 working days): £3.99
  • Jersey & Guernsey (Tracked): £5.99. Local customs charges may apply on delivery.

 

Ireland & Europe

We ship to the Republic of Ireland, all EU countries, Norway and Switzerland using Royal Mail International Tracked. Shipping is charged at cost and calculated at checkout based on the weight of your order and your destination. Estimated delivery is 5-10 working days after posting. Typical rates for a single bundle:

  • Republic of Ireland: £9.49
  • EU countries (Italy, Spain, France, Germany and others, except Romania): £10.99
  • Norway & Switzerland: £12.99
  • Romania: £15.99

Larger orders weighing over 500g cost slightly more, and the exact price is always shown at checkout before you pay. There is no free shipping outside mainland UK.

If your country is not available at checkout, please email info@ventusfc.com and we can look into arranging delivery for you.

 

Customs, Duties and Import Taxes (Non-UK Orders)

All orders shipped outside the UK are sent DDU (Delivered Duty Unpaid). Depending on the laws of your country, you may need to pay import VAT, duties or a carrier handling fee when your parcel arrives. These charges are set by your local authorities and carrier, are not included in your order total, and are the responsibility of the customer. VENTUS does not receive any of these charges. If a shipment is refused because of unexpected customs fees, the cost of the original shipping and any return shipping will be deducted from your refund.

 

Tracking Your Order

Every order is fully tracked. You can follow your parcel using the tracking link in your dispatch confirmation email. If you have not received a dispatch email within 48 hours of placing your order, please check your spam or junk folder.

 

Missing or Delayed Parcels

Delays can occasionally happen. If your UK order has not arrived within 5 working days of dispatch (or 14 working days for international orders), please contact us at info@ventusfc.com with your order number and we will investigate straight away.